Prepaid and Hourly Support

Moose Logic offers a range of prepaid hourly plans. These plans allow you to purchase hours at a discount (determined by how many hours you purchase), which can then be used for either telephone/remote or on-site support. The hours are good for one year from the date of purchase, although we will allow up to 25% of the number of hours you purchase to be rolled over and added to a new plan.

We also recognize that many of our customers do not feel the need for a formal support plan, in many cases because they need support relatively infrequently. We are happy to accommodate these ad hoc support requests, and our Support Information Document includes information on our rate structure and procedures. In return, we ask that you keep in mind that when things get crazy, as they do from time to time, customers who have support agreements with defined call-back times will be called back before customers who do not.