Your are here: Home > Support Request Form
'

Support Request

'
Name:
Company:
Address 1:
Address 2:
City:
State:
Zip:
Phone:
Fax:
Email:
Repeat Email:
Description of Problem
Please indicate the severity of your request as follows:

  • Low: You require information or assistance with capabilities, installation, or configuration. There is little or no impact on your business.
  • Normal: Operational performance of your server, network, or workstation is impaired, while most business operations remain functional.
  • High: Operation of an existing server, network, or workstation is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance.
  • Critical: Your server or network is "down" or there is a critical impact to your business operations. If you have a support plan, this level indicates that you wish the fastest response defined in your support plan. If you do not have a support plan, and require immediate support, please choose "Emergency" from this list.
  • Emergency: Your server or network is "down" or there is a critical impact to your business operations, and you are requesting an immediate response. An Emergency Escalation Fee will apply unless your support plan specifically states otherwise.

'
'
'
Latest Blog Feeds
Go to our Blog Page
Testimonials
“Our business is all about process and margins; we rely on Moose Logic to install and manage network solutions that enable us to control both. Moose Logic created solutions that transformed our business relationships and processes.”
Ron Horowitz
Birchwood Park Homes
Read our Newsletter
'
Moose Logic Service Portal