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  Bothell, WA, 98011
  (206) 774-0619
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  Support Request Form

Support Request Form

Name:

Company:

Address 1:

Address 2:

City:

State:

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Zip:

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Fax:

Email:

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Description of Problem

Please indicate the severity of your request as follows:

Low Normal High Critical Emergency

• Low: You require information or assistance with capabilities, installation, or configuration. There is little or no impact on your business.
• Normal: Operational performance of your server, network, or workstation is impaired, while most business operations remain functional.
• High: Operation of an existing server, network, or workstation is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance.
• Critical: Your server or network is "down" or there is a critical impact to your business operations. If you have a support plan, this level indicates that you wish the fastest response defined in your support plan. If you do not have a support plan, and require immediate support, please choose "Emergency" from this list.
• Emergency: Your server or network is "down" or there is a critical impact to your business operations, and you are requesting an immediate response. An Emergency Escalation Fee will apply unless your support plan specifically states otherwise.

Thomas Edison 1847-1931

American inventor and businessman who developed many devices which greatly influenced life around the world. His patents and discoveries cover a multitude of subjects, including: electric lighting, electric railways, secondary batteries, phonographs, cylinder records, and much more.

Quote: "Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration."

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Does the administration of your network keep you busy repairing damage and plugging holes and keeping you from the important issues of your core business? Moose Logic's services detect and prevent problems before they arise saving you from costly business interruptions. The award-winning Moose Team is committed to keeping your business running smoothly, and profitably!

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