At the recent Synergy Berlin conference, Citrix announced Access Gateway 5.0. We have confirmed that, as of now, 5.0 is available for download from the Citrix download site – both as an update for the CAG 2010 hardware appliance, and in Access Gateway VPX (virtual appliance) format. (Note: you will need a “mycitrix” account to download the software.)

One of the things I really like about 5.0 is that it now supports running two 2010 appliances in an active/passive HA configuration with automatic failover. This was a serious shortcoming of the original CAG appliance.

In earlier versions, if you were using the Access Gateway as a general-purpose SSL VPN, you could configure HA of a sort within the Access Gateway client plug-in, by defining primary and secondary Access Gateways for the client to connect to. However, if you were simply running the Access Gateway in “CSG replacement” mode to connect to a XenApp farm without requiring your users to first establish an SSL/VPN connection, you had no ability to provide automatic failover unless you had some kind of network load balancing device in front of multiple Access Gateway appliances. That meant, of course, that to avoid having the load balancing device become a single point of failure, you had to have some kind of HA functionality there as well. By the time you were done, the price tag had climbed to a level that just didn’t make sense for some smaller deployments.

NOTE: This specifically applies to the 2010 appliance. The CAG Enterprise models, because they are built on the NetScaler hardware platform, have always supported operation as HA pairs with automatic failover. Of course, a CAG MPX 5500 also carries a $9,000 list price, compared to $3,500 for a CAG 2010.

Now, with the release of 5.0, you can purchase two 2010 appliances (which will cost you less than a single MPX 5500), and run them as an active/passive HA pair. Thank you very much, Citrix CAG team!

Here are a couple of videos from Citrix TV. The first deals with how to upgrade an existing CAG 2010 to the 5.0 software using a USB flash drive, and then set up the basic system parameters:

The second video shows how to configure a pair of appliances for active/passive failover:

You can access several other “how-to” videos by going to http://www.citrix.com/tv, and searching on “Access Gateway 5.0.”

This is the conclusion of Steve Parlee’s interview with Josh Osborn and Dave Jolley of Wyse. In Part 1, they discussed the Xenith “zero-client” terminal and the new Windows Embedded Standard 7 thin client terminal. In this concluding segment, they talk in more detail about how the Xenith gets its configuration information, as well as the reliability and power savings of Wyse terminal devices compared with desktop PCs.

Recently, our own Steve Parlee sat down with Josh Osborn, the Wyse Regional Sales Manager for the Northwest, and Dave Jolley, our local Wyse Sales Engineer, to talk about what’s new in the Wyse product line. In this video, they talk about the Xenith “zero-client” device that was introduced last quarter, and the new Windows Embedded Standard 7 device.

Earlier today, at Citrix Synergy in Berlin, Citrix announced XenDesktop 5, which is scheduled for availability in December, 2010. Naturally, we went looking for the “what’s new” list. You can find that list on the Citrix Web site, but, just to save you a few clicks, here’s our take on it.

Most of the user-facing features are evolutionary, as opposed to revolutionary. There have been incremental improvements in devices supported by the Citrix Receiver, the performance of Citrix HDX, user self-service provisioning, and single sign-on. There is also support for XenClient and XenVault, which were recently made available for download as part of XenDesktop 4, Feature Pack 2. But the truly revolutionary, knock-your-socks-off features are on the management side.

Installation and deployment of a large XenDesktop environment is now a snap using the new Desktop Studio tool. Since a video is worth a thousand words, check out the following video demo of Desktop Studio:

But wait! That’s not all! There’s something here for the help desk staff as well, and this may be the coolest part of all. Take a look at a demo of the new Desktop Director tool:

One of Citrix’s stated goals with XenDesktop 5 is to take VDI from “wow” to “how” – to show you how to easily install, scale, and manage a desktop virtualization deployment. Desktop Studio and Desktop Director are huge steps in that direction.

In this installment of the Moose Logic Video Series, Steve Parlee, our Director of Engineering, talks about:

• Why we always use iSCSI HBAs in our Citrix XenServer deployments.
• The possible risks of using HA in a two-server pool. (NOTE: Initial testing indicates that XenServer v5.6 may not present the same problems in a two-server pool as earlier versions. When we have completed our testing, we will post an update here.)
• A useful utility for XenServer called “hostdevscan.”

One of the criticisms that’s been leveled at XenDesktop by its competitors is that it is too complex – too many components that have to be configured to get everything to work. And while that’s partially true, it’s not the whole story. As we’ve discussed in previous posts, XenDesktop is extremely flexible in that it allows you to mix and match different kinds of virtual desktops in your environment to best meet the needs of various groups of users. As you bring more kinds of virtual desktops into the mix, you add more infrastructure components to manage them. More infrastructure components = more complexity but also more flexibility.

If you don’t need all that flexibility – if, for example, you just want to deploy “classic” VDI, by which I mean a bunch of virtual PCs running on the hypervisor of your choice – then you don’t need all that complexity, either.

In this video, Dan Feller of Citrix presents a reference architecture for a straightforward VDI deployment of up to 500 users. The video takes about 50 minutes to watch, but it’s worth your time. You’ll learn some interesting things.

For example, you’ll note that Dan is recommending that the XenServers in the XenServer pool that supports the virtual Windows 7 machines should have local disk drives, in a RAID 10 configuration, that will be used for the local host cache for the provisioned Windows 7 systems, for two reasons: First, it’s less expensive than using SAN storage. Second, the limiting factor for how many virtual PCs you will be able to run on a XenServer host is not processing power, and it’s not RAM – it’s IOPS. And he walks you through the calculation of how many functional IOPS the local storage on the XenServer can support, and how many virtual desktops you can therefore reasonably expect to support.

In fact, my only reservation about this video is that, like just about every other discussion I’ve seen regarding Windows 7 virtualization, it doesn’t mention the Microsoft license activation issue that’s inherent in provisioning Vista and Windows 7 desktops, the need for the Microsoft Key Management Service, and the nuances of getting KMS to work properly. But we’ve pummeled that issue elsewhere in this blog.

So, with that in mind, heeeerrrrrreeee’s Dan (P.S.: the audio doesn’t start until about 15 seconds into the video):

Moose Logic has been building and supporting networks for a long time. And during most of that time we’ve had a real love-hate relationship with most of the backup technologies we’ve implemented and/or recommended.

Tape backups – although they are arguably the best technology for long-term archival storage – are a pain to manage. Tapes wear out. Tape drives get dirty. People just don’t do test restores as often as they should. As a result, all too often, the first time you realize that you’ve got a problem with your backups is when you have a data loss, try to restore from your backups, and find out that they’re no good.

Add to that the astronomical growth in storage capacity, meaning that all the data you need to back up often won’t fit on one tape any more. So, unless you have someone working the night shift who can swap out the tape when it gets full, you’re faced with…

• Buying multiple tape drives, which typically means you’re going to spend more on your backup software. And if your servers are virtualized, where are you going to install those tape drives?
• Buying a tape library (a.k.a. autoloader), which can also get expensive.
• Changing the tape when you come in the next morning, which means that your network performance suffers because you’re trying to finish the backup job(s) while people are trying to get work done.

Then there’s the issue of getting a copy of your data out of the building. Typically, that’s done by having multiple sets of tapes, and a designated employee who takes one set home every Friday and brings the other set in. If s/he remembers. Or isn’t sick or on vacation.

Backing up to external hard drives is a reasonable alternative for some. It solves the capacity issue in most cases. But over the years, we’ve seen reliability issues with some manufacturers’ units. We’ve uncovered nagging little issues like some units that don’t automatically come back on line after a power interruption. And they’re not necessarily the best for long-term archival storage, unless you keep them powered on – or at least power them on once in a while – because hard disks that just sit for long periods of time may develop issues with the lubrication in their bearings and not want to spin back up.

But we’ve finally found an approach that we really, really like. One that, as one of our engineers said in an internal email thread, we actually enjoy managing. In fact, we like it so much we built a backup appliance around it. It’s Microsoft’s System Center Data Protection Manager (SCDPM).

In this installment of the Moose Logic Video Series, our own Scott Gorcester gives you a quick overview of SCDPM 2010:

For more detail on how it works, check out the description of our MooseSentry^TM backup appliance.

Watchguard LiveSecurity has released an urgent security alert for an email worm. It generally arrives with one of the following subject lines:

• “Here you have”
• “Just for you”
• “This is the Free Dowload Sex Movies, you can find it Here”

The email contains a link to what appears to be a PDF document or WMV video, but is actually a link to a malicious Windows screen saver (.SCR) file. If you run the malicious .SCR file, it…

• Copies itself to your Windows directory as CSRSS.EXE (the legitimate CSRSS.EXE is actually in your Windows\System directory), and modifies the Windows registry so it can restart after a system reboot
• Sends itself to your email and IM contacts
• Copies itself to mapped drives and removable USB media
• Tries to disable popular security applications
• Downloads and installs various other pieces of malware
• Steals sensitive information (including passwords cached in your Web browser)

This worm does not appear to use any new techniques, and should be detected by most major antivirus vendors, so it is not cause for panic. You should, however, make sure you have the latest AV signature updates installed on your systems. Also, remind your users never to open unexpected attachments or click on unexpected Web links, even if they appear to come from friends, co-workers, or other trusted parties. The bad guys appear to be spamming this very aggressively, and it only takes one user to cause you a lot of headaches.

According to an August 26 Gartner press release, your Windows 7 migration may have a painful impact on your budget. The heart of the problem is summed up in this quote from Gartner managing vice president Charles Smulders:

Corporate IT departments typically prefer to migrate PC operating systems (OSs) via hardware attrition, which means bringing in the new OS as they replace hardware through a normal refresh cycle. Microsoft will support Windows XP for four more years. With most migrations not starting until the fourth quarter of 2010 at the earliest, and PC hardware replacement cycles typically running at four to five years, most organizations will not be able to migrate to Windows 7 through usual planned hardware refresh before support for Windows XP ends.

Because of this time crunch, Gartner says that you really have only one of three options:

1. Accelerate your PC replacement schedule. This obviously will impact your capital budget.
2. Upgrade some of your existing PCs. Unfortunately, not all of your PCs are likely to support Windows 7 without some upgrades. In fact, Gartner estimates that 25% of the installed base of PCs will require some kind of hardware upgrade to run Windows 7. Also, unless you’re prepared to stretch out the life of these upgraded PCs beyond your usual upgrade cycle, those users are going to end up being migrated twice, not once, during the next four years. Gartner’s estimate of the migration cost per PC, assuming a large enterprise with 10,000 PCs where all PCs are upgraded: between $1,274 and $2,069, depending on how well-managed the environment is to begin with, which, by the way, is not a heck of a lot less than their estimated migration cost if you do just replace them.
3. Migrate some users to a “hosted virtual desktop” instead of a new PC.

If you’ve been following this blog for any length of time, you know were we stand on the “hosted virtual desktop” issue. To most people, the term “hosted virtual desktop” refers to a virtual instance of a PC OS (e.g., Windows 7) running on a virtualized infrastructure such as VMware, Hyper-V, or XenServer. However, this is only one way to deliver a virtual desktop to a user. Other ways include:

• Delivering a shared desktop from a server using Remote Desktop Services and XenApp (we’ve been doing this for years).
• Streaming the PC OS from a common, shared image to a physical PC across the local area network. (Note that this would still require that the hardware in the physical PC be able to support the new OS.)
• Streaming the PC OS to a client-side hypervisor (XenClient) so the client device can be disconnected from the network and continue to operate.

We’re also of the opinion that no single one of these approaches will fit all use cases. But the nice thing about Citrix XenDesktop is that you can mix and match any and all of these use cases to the needs of your users, all under a single license model.

It still isn’t going to be inexpensive. As Gartner points out, you have to build the virtual infrastructure to deliver those desktops, which will involve both capital costs and labor costs. Anyone who tells you that VDI will save you money in immediate capital costs compared with buying new PCs is not being straight with you. But you can, according to other studies, save up to 40% in your “Total Cost of Ownership” (“TCO”).

And your other alternatives aren’t inexpensive either. So why not take advantage of this opportunity to change the way you deploy and manage PCs? Take a look at what you can do with XenDesktop today, think about how much easier and less costly your Windows 7 roll out would be if you already had XenDesktop in place, and then think about how much easier and less costly your next major PC upgrade project will be if you deploy XenDesktop now.

Windows 7 is going to impact your budget one way or another. Gartner estimates that if you just decide to accelerate your upgrade cycle, the percentage of your IT budget that you spend on PCs will need to increase somewhere between 20% and 60% in 2011 and 2012. If, as in many organizations, your PC spending accounts for 15% of your overall IT budget, that means that in 2011 and 2012 you’re going to be spending between 18% and 25% of your budget on PCs instead of 15%. And that will impact other projects.

As if that wasn’t bad enough, Gartner also predicts that the demand for “highly qualified Windows 7 migration IT personnel” will exceed supply in 2011 and 2012. Remember those discussions about supply & demand back in Economics 101? Yep, that means that IT labor costs are going to go up. In fact, Gartner predicts that the labor shortage, and higher costs, will persist into 2013 as organizations realize that they’re behind in their planned migration schedule and try to figure out what to do about it.

Mr. Smulders had a recommendation on that as well: “Begin talks with suppliers now about putting in place contracts that can deliver flexible levels of resources at a fixed rate over the migration period.”

If you want to purchase a copy of the full report from Gartner, you can order one through their Web site. Or, if you just want to take Mr. Smulders’ advice, you can reach us at (206) 774-0619, or by email at sales@mooselogic.com, or by using our handy information request form. We’re here to help.

This is the second of two videos addressing virtual storage and its benefits. In Part 1, we addressed thin provisioning and virtual volumes. In this video, Steve talks about multipathing, and how it contributes to a high availability storage solution: